Dundrum On Ice Safety Guidelines
Ice Skating is a fun and enjoyable activity and is a lot of fun for the entire family but it does presents some risks, especially for inexperienced skaters.
Remember that you skate at your own risk and, with that in mind, following our safe skating advice will ensure that your visit to Dundrum on Ice is enjoyable and minimise the possibility of an accident. Ice Marshals are present on the rink at all times during all sessions and you are required to adhere to the our safe-skating guidelines;.
- Wear gloves – bring a pair with you as they are not available at the venue.
- Bring a thick pair of socks, these will ensure that your feet are comfortable while skating.
- The use of helmets, knee pads and elbow pads is recommended.
- The use of cameras, music players or any handheld equipment is not permitted whilst skating.
- Trailing clothing is not permitted whilst skating.
- Any persons, who in the opinion of the Ice Marshals, represent a danger to themselves or others will be asked to leave the rink.
- Any persons who in the opinion of the Ice Marshals have consumed alcohol or any other substance likely to impair their balance will not be allowed on the rink.
- Any persons whose behaviour may be deemed as likely to cause offence to others will be asked to leave the rink.
- All sessions are recorded on CCTV.
- At no point are skaters permitted to form trains whilst skating.
- While all reasonable measures are in place to ensure your safety, it is your responsibility to ensure that you are aware of the safety information prior to entering the rink. It is your responsibility to bring to the attention of the Ice Marshal any event or act which may impact on your safety while skating.
- In the event of an accident, Dundrum on Ice will have a qualified person on duty to provide first aid.
- When your session has ended you will be directed to the exit point by the Ice Marshal and Public Address system. Please exit the rink in an orderly manner.
- If your child is a young toddler they may not fully understand all of the rules and we also ask parents to keep extra close eye on your little one at all times.
- Always pay attention to the skaters around you and pay special attention to skaters ahead of you as they cannot see you coming.
Remember that ice skating can definitely be a fun activity for the whole family, as long as the rules of safety are closely followed.
If you are new to skating or have young children it is best to take them during a time when the rink is less crowded. You can call us on 01 5242101 to find out when the rink is not as busy and choose this time to take them.
Enjoy and have Fun from all the team at Dundrum on Ice
Q. Are sessions supervised?
A. Ice Marshalls are present on the rink during all sessions and you are required to adhere to the safeskating guidlines
Q. Do I need special clothing?
A. Do wear gloves; bring them with you as they are not available at the venue. Bring a thick pair of socks, these will ensure that your feet are comfortable while skating. The use of helmets, knee pads and elbow pads is recommended. Trailing clothing is not permitted whilst skating.
Q. Can I bring my camera?
A. The use of cameras, music players or any hand-held equipment is not permitted whilst skating.
Q. Can I have a drink beforehand?
A. Persons who in the opinion of the Ice Marshals have consumed alcohol or any other substance likely to impair their balance will not be allowed on the rink.
Q. Are the Skating sessions recorded?
A. Sessions are recorded on CCTV.
Q. Is there a qualified first aid person on site?
A. In the event of an accident, Dundrum on Ice will have a qualified person on duty to provide first aid.
Q. Do you post out tickets if I book on line?
A. No, if you book online then your tickets are sent to the email address that you specified when making the booking. We don’t post tickets.
Q. Do I have to book or can I just turn up?
A. You can turn up and you will probably get a ticket, however if you want to be guaranteed a particular time then we recommend that you book in advance.
Q. What’s the maximum age for a Child Ticket?
A. Children’s tickets are for ages 12 and under. Children must be accompanied by an adult although the adult doesn’t have to skate!
Q. If I have booked tickets and can\’t make it, what happens?
A. Tickets for Dundrum on Ice are like cinema tickets, no exchange or refunds, if you cannot make it we suggest that you try and give your tickets to someone else.
Q. Is it suitable for young children?
A. Dundrum on Ice has a special supervised team trained in this area and our rink and skates are suitable for children of about 3 years and upwards. For younger and less experienced children we recommend you bring them during a quieter session. Our Box Office team on 01-5242101 can advise on this.
Q. Do you provide skates and what is your largest size?
A. Skates are provided and included in the price. Our largest size is 14.
Q. Are you insured if I fall and injure myself?
A. Dundrum on Ice is a fully insured event. This is an Ice Rink and there is a strong likelihood that you may fall. You skate at your own risk, we cannot be responsible for injuries sustained as a result of ice skating.
Q. Is there food available at the venue?
A. Dundrum on Ice is located in the Pembroke District of Dundrum Town Centre and is surrounded by a variety of restaurants and cafes.
Q. Is there an admission fee if I’m not skating?
A. There is no charge for entry to the event.
Q. Is there parking at the venue?
A. Parking is available in the Dundrum Town Centre Car Parks.
Q. Can I bring my own skates?
A. Yes you are welcome to bring your own skates.
Q. Do you provide safety equipment?
A. We recommend safety equipment while skating and you are free to bring your own. Gloves we highly recommend and helmets, knee pads and elbow pads are advisable, particularly for beginners.
Q. What clothing should I wear?
A. You are advised to wear warm light clothing if possible. Do bring a change of socks just in case and be sure at wear gloves while skating.
Q. Can I book by phone?
A. Yes, for larger groups (over 10) you can call us on 01 524 2101 to make a booking or for more information.
Q. Do you provide skating aids on the ice for inexperienced skaters?
A. Yes, we provide a number of fibre-glass weighted penguins on the ice that operate on a first-come, first-served basis. There are a limited number available so it is best to arrive at the venue in advance of your session to ensure penguin availability.